How to access our programs
If you're experiencing mild mental health challenges, aged 16 or over, and live in Australia, you can access Medicare Mental Health Check In for free.
Before you join a program, you'll need to get in touch with us either online or on the phone. This helps us understand what you've been experiencing, the support you need, and whether the service is right for you.
Get started online
Complete our online form at a time that suits you. We'll ask about how you've been feeling lately and the support you may need.
After you submit the form, a trained professional will review your answers and call you to help connect you with the right support.
Get started with a phone call
Prefer to talk on the phone? Request a callback and someone from our team will be in touch.
If you want to hear about other services in your area, you can call Medicare Mental Health directly on 1800 595 212 (available 8:30am–5:00pm weekdays, excluding public holidays).
Need help during the phone call?
If you have hearing or speech loss, there are a few support options available to you:
- TTY (TeleTYpe): 1800 555 677
- Speak and Listen: 1800 555 727
- Visit the National Relay Service website (opens in a new tab) and provide the number for the Medicare Mental Health phone service: 1800 595 212.
What to expect
Whichever pathway you choose to get started, we'll take the time to understand your needs and help you find the right support.
If you get started online
If you choose to talk to someone
About the programs
Each of our 6 digital programs is structured to take around 6 weeks to complete.
You’ll have the choice to work through it:
- with support from a qualified Medicare Mental Health Check In practitioner (practitioner-guided), or
- independently (self-guided), with the option to switch pathways if you need more support.
This support is provided by telehealth – over video or the phone.
Why we need some information before you can start a program
The information you share helps us:
- understand your current needs
- determine whether Medicare Mental Health Check In offers the right level of support for you
- make sure you can use the service safely
- identify which type of support or online program may suit you
- connect you with other services if this service isn't right for your needs.
Not ready to start yet?
That's okay. You can explore this website at your own pace.
Choose a topic to find resources and tools you can use right away.
Ready to take the next step?
Complete our online form or request a callback, if you'd prefer to talk it through first.
If you want to speak to someone now or want to hear about other services in your area, call Medicare Mental Health on 1800 595 212 (8:30am–5:00pm weekdays, excluding public holidays).