Intake Assessment Collection Notice

St Vincent's Health Australia Limited (SVHA, we or us) provides the Medicare Mental Health Check In (the Service) and the associated website at www.medicarementalhealthcheckin.gov.au (opens in a new tab) (the Website). Medicare Mental Health Check In provides free support to people at risk of, or experiencing, mild mental health challenges or transient distress, so they can get the right support when they need it. The Service and Website is funded by the Australian Government under a contract with the Department of Health, Disability and Ageing (the Department).

This collection notice provides you with information required by the Privacy Act 1988 (Cth) (Privacy Act), in relation to the handling of your personal information when you participate in an intake assessment conducted by us to assess the suitability of the Service for you.

An intake assessment may be performed by us, or by a third party such as a Medicare Mental Health service. Where an intake assessment is conducted by a third party, it does not form part of the Service and we are not responsible for that third party's privacy practices. You should review the relevant third party's terms and privacy policy before choosing to use their services. Intake assessments that we perform may include the collection of information via online forms or from a referrer such as your GP, and/or a discussion with our clinicians. Your ability to use certain forms of intake assessments may be restricted by age.

This Collection Notice should be read in conjunction with our Medicare Mental Health Check In Privacy Policy and Terms of Use. Among other things, our Privacy Policy contains information about how you may access and seek correction of your personal information, and how you may make a complaint about our privacy practices (including if you believe we have handled your personal information contrary to the Australian Privacy Principles).

Collection of your Information
Who is collecting your personal information?	St Vincent's Health Australia Limited ABN 75 073 503 536. You can contact us: by email to privacyofficer@medicarementalhealthcheckin.gov.au by post to: Group General Manager Public Affairs & General Counsel St Vincent's Health Australia Level 22, 100 William Street WOOLLOOMOOLOO NSW 2011 by telephone on (02) 9367 1100.
What information is collected?	If you undertake an intake assessment, we may collect: identification and contact information, which may include your name, date of birth, and contact details such as your email address and phone number, emergency contact or next of kin; information that you may optionally choose to provide, such as your gender identity, and certain other demographic and ethnicity information; and information (including health information and sensitive information) that you provide, or that we receive or otherwise generate, in connection with your intake assessment. This may include information about your health history, family history, past and current treatments, lifestyle factors, symptoms and care, and other information which assists our clinicians to perform the intake assessment. For completeness, our clinicians may be shadowed by senior clinicians when performing intake assessments.
Anonymity and pseudonyms	You are not permitted to participate in an intake assessment anonymously, as we need to be able to identify you including if we have a clinical need to do so. You may, however, additionally provide us with a preferred name (which may be a pseudonym), which will be used for most interactions with you.
Why we collect your personal information	We collect your personal information in order to for our clinicians to perform an intake assessment to determine the level of care required and connect you with the Service, or other relevant services or service navigation services if the Service is deemed not to be suitable. We also collect your personal information for other purposes as disclosed in our Privacy Policy, including to comply with our obligations under our contract with the Department, and as otherwise permitted or required by law. The Department may use your personal information to check whether we are complying with our obligations, manage complaints (but, for so long as we are providing the Service, only where the complainant has consented to the release of their personal information to the Department), exercise its rights under its contract with us, and take over responsibility for providing the Service and Website (see the Privacy Policy for more details about how the Department will handle personal information it receives). Your personal information will be used to communicate with you in relation to your intake assessment. We will only send other communications in connection with the Service (for example, newsletters or service updates) where you have explicitly opted in, and you can opt out of these communications at any time.
What happens if you do not provide your personal information?	Undertaking an intake assessment is entirely voluntary. However, if we cannot collect your information, you will not be able to assess your suitability to proceed to the Service.
Who we disclose personal information to	We may disclose your personal information: to our service providers (including professional advisers); to medical and other healthcare professionals involved in your care; to persons such as a carer or family member that you may choose to involve in your use of the Services; and to anyone authorised by you to receive your personal information (which may include other health services) (your authorisation may be express or implied); to crisis or emergency services where we reasonably believe it is necessary to prevent a serious threat to the life, health or safety of you or another individual or public health and safety; to other health services we refer you to (your authorisation may be expressed or implied); and as otherwise permitted or required by law. Under our contract with the Department, we may be required to disclose your personal information to the Department and others, including: by transferring your health information to another health service provider when directed to do so by the Department, so long as compliance with such a direction is not contrary to any applicable law; to manage complaints (but we will only disclose your personal information to the Department as a complainant with your consent unless otherwise permitted by law); to meet our reporting, audit and access obligations under that contract; in connection with the Department exercising various rights under that contract, and in connection with transition of the Service and the Website to the Department or its nominee when our contract ends; and so that the Department can oversee the Service and conduct or commission evaluation and other research activities in relation to the Service (see the Privacy Policy for more details). We and the Department may also de-identify your personal information, and use and disclose it for a range of purposes. These purposes may include to improve the Service and Website, for quality assurance and evaluation of the Services, and for medical research and training purposes. We may invite you to participate in optional and additional evaluation and research activities in relation to the Services, which may be on an identifiable basis, to the extent that your contact details, such as name and email address, may be used to notify you of this opportunity. Your participation in any such evaluation and research activities is entirely voluntary. These evaluation and research activities may be run by third parties engaged by the Department, in which case: we are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policy and disclosures once you are invited to participate in any follow-up evaluation or research activities; and if you choose to participate in these activities, we may disclose certain personal information about you to those third parties, as described at the time we invite you or as you subsequently give your consent for. There will be a follow-up email for you to opt-in to (identifiable) evaluation activities by third parties.
Storage of personal information and no overseas disclosures	We store your personal information in Australia. We do not disclose your personal information to overseas recipients.
Who is collecting your personal information?
St Vincent's Health Australia Limited ABN 75 073 503 536. You can contact us: by email to privacyofficer@medicarementalhealthcheckin.gov.au by post to: Group General Manager Public Affairs & General Counsel St Vincent's Health Australia Level 22, 100 William Street WOOLLOOMOOLOO NSW 2011 by telephone on (02) 9367 1100.
What information is collected?
If you undertake an intake assessment, we may collect: identification and contact information, which may include your name, date of birth, and contact details such as your email address and phone number, emergency contact or next of kin; information that you may optionally choose to provide, such as your gender identity, and certain other demographic and ethnicity information; and information (including health information and sensitive information) that you provide, or that we receive or otherwise generate, in connection with your intake assessment. This may include information about your health history, family history, past and current treatments, lifestyle factors, symptoms and care, and other information which assists our clinicians to perform the intake assessment. For completeness, our clinicians may be shadowed by senior clinicians when performing intake assessments.
Anonymity and pseudonyms
You are not permitted to participate in an intake assessment anonymously, as we need to be able to identify you including if we have a clinical need to do so. You may, however, additionally provide us with a preferred name (which may be a pseudonym), which will be used for most interactions with you.
Why we collect your personal information
We collect your personal information in order to for our clinicians to perform an intake assessment to determine the level of care required and connect you with the Service, or other relevant services or service navigation services if the Service is deemed not to be suitable. We also collect your personal information for other purposes as disclosed in our Privacy Policy, including to comply with our obligations under our contract with the Department, and as otherwise permitted or required by law. The Department may use your personal information to check whether we are complying with our obligations, manage complaints (but, for so long as we are providing the Service, only where the complainant has consented to the release of their personal information to the Department), exercise its rights under its contract with us, and take over responsibility for providing the Service and Website (see the Privacy Policy for more details about how the Department will handle personal information it receives). Your personal information will be used to communicate with you in relation to your intake assessment. We will only send other communications in connection with the Service (for example, newsletters or service updates) where you have explicitly opted in, and you can opt out of these communications at any time.
What happens if you do not provide your personal information?
Undertaking an intake assessment is entirely voluntary. However, if we cannot collect your information, you will not be able to assess your suitability to proceed to the Service.
Who we disclose personal information to
We may disclose your personal information: to our service providers (including professional advisers); to medical and other healthcare professionals involved in your care; to persons such as a carer or family member that you may choose to involve in your use of the Services; and to anyone authorised by you to receive your personal information (which may include other health services) (your authorisation may be express or implied); to crisis or emergency services where we reasonably believe it is necessary to prevent a serious threat to the life, health or safety of you or another individual or public health and safety; to other health services we refer you to (your authorisation may be expressed or implied); and as otherwise permitted or required by law. Under our contract with the Department, we may be required to disclose your personal information to the Department and others, including: by transferring your health information to another health service provider when directed to do so by the Department, so long as compliance with such a direction is not contrary to any applicable law; to manage complaints (but we will only disclose your personal information to the Department as a complainant with your consent unless otherwise permitted by law); to meet our reporting, audit and access obligations under that contract; in connection with the Department exercising various rights under that contract, and in connection with transition of the Service and the Website to the Department or its nominee when our contract ends; and so that the Department can oversee the Service and conduct or commission evaluation and other research activities in relation to the Service (see the Privacy Policy for more details). We and the Department may also de-identify your personal information, and use and disclose it for a range of purposes. These purposes may include to improve the Service and Website, for quality assurance and evaluation of the Services, and for medical research and training purposes. We may invite you to participate in optional and additional evaluation and research activities in relation to the Services, which may be on an identifiable basis, to the extent that your contact details, such as name and email address, may be used to notify you of this opportunity. Your participation in any such evaluation and research activities is entirely voluntary. These evaluation and research activities may be run by third parties engaged by the Department, in which case: we are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policy and disclosures once you are invited to participate in any follow-up evaluation or research activities; and if you choose to participate in these activities, we may disclose certain personal information about you to those third parties, as described at the time we invite you or as you subsequently give your consent for. There will be a follow-up email for you to opt-in to (identifiable) evaluation activities by third parties.
Storage of personal information and no overseas disclosures
We store your personal information in Australia. We do not disclose your personal information to overseas recipients.

Our privacy practices described in this Intake Assessment Collection Notice and our Privacy Policy may change over time. Any such changes will be reflected in this Intake Assessment Collection Notice and our Privacy Policy. As described in our Privacy Policy, we will display a notice on our Website for at least 30 days, indicating when any revisions have been made.